Multivant

How it works

Every Multivant service is a fixed-scope, one-time purchase. This page explains the steps, how work is delivered and how your information is handled.

  1. Choose your service

    Select the service you need. Each service page lists what is included, what we need from you and what you receive, before you pay.

  2. Pay securely

    Choose Stripe or Square and complete the payment on that provider's secure page. Card details are handled by the provider and are never received or stored by us.

  3. We get started

    A member of our team emails you within 1 business day to confirm the details and begin. Your order page and confirmation email stay available throughout.

Delivery and timing

  • Start. Work starts within 2 business days of payment. We email you within 1 business day to confirm the details.
  • Timing. Each service page gives a typical delivery time for that service. Support blocks of hours are used over 30 days.
  • Communication. We work with you by email. You can also reply to your order confirmation at any time.

How your information is handled

  • Access and documents you share are used only for the work you ordered.
  • Please remove any access you gave us when the work is complete, and share credentials only by the secure method we agree with you.
  • Payment is made on the secure page of Stripe or Square. We never see or store your card details.

Frequently asked questions

What happens after I pay?

You are taken to your order page and sent an order confirmation by email. A member of our team then contacts you at that address within 1 business day to confirm the details, collect anything we need, and start the work.

What exactly is included in each price?

Each service page lists what is included, what we need from you and what you receive. Work outside that scope is quoted separately and never started without your agreement.

Do I need to give you access to my accounts?

Only where the work needs it, for example a website admin login or a calendar. Access is used only for the work you ordered, and we ask you to remove it when the work is complete. Please never send passwords in a plain email.

Is bookkeeping provided by a licensed accountant?

No. Our bookkeeping and finance service is non-licensed record-keeping support. It is not accounting, tax or legal advice. Please have your accountant review anything you will file or rely on for tax.

Which payment methods are accepted?

Visa, Mastercard, American Express and Discover cards, together with the digital wallets that your chosen provider offers for your device and region. At checkout you choose to pay through Stripe or through Square. Payment is made on the provider's secure page, not on this website.

Can I get a refund?

Yes. Contact us within 14 days of payment. If work has not started, we refund in full. If it has started, we refund the part that has not been completed. The full terms are in the refund and cancellation policy.

Is sales tax included in the price?

The price shown on each service page is the amount charged, in US dollars. If tax applies to your order, it is displayed on the payment page before you confirm payment.