Multivant

Customer Care

Email, chat and ticket responses with consistent tone and turnaround.

Customer care and sales 10-hour support block
What we need from youYour policies and common answers, the tools you use and your preferred tone.
What you receiveCustomer messages answered and a summary of what was handled.

Overview

A trained team member answers your customers by email, chat or ticket in the tone you set, following the policies and answers you provide. Anything outside the agreed guidelines is passed to you instead of guessed at.

The block contains ten hours that you can use over 30 days, with a short summary of the conversations handled.

Who it is for

Businesses whose owners or staff are answering routine customer messages themselves.

What is included

  • Replies to customer email, chat and tickets in your tone
  • Response templates built from your policies
  • Escalation to you of anything outside the guidelines
  • Summary of conversations and hours used

Typical uses

  • Covering a launch or sale period
  • Handling a ticket backlog
  • Setting a consistent reply style

How it works

  1. Order the block and send us the first tasks.
  2. We confirm the task list and how we will work with you.
  3. We complete the tasks and send a short summary of the hours used.
  4. Unused hours stay available until the block expires after 30 days.

Your information

Any account access you share is used only for the work you ordered. Please remove it when the work is complete. Send passwords only through the secure method we agree with you, never in a plain email.

Summary

ServiceCustomer Care
Price$280.00 USD, one-time payment (10-hour support block)
TimingWork starts within 2 business days of payment. The ten hours can be used over 30 days. One hour of work is counted in 15-minute steps.
DeliveryBy email, as described above. Delivery policy
RefundsWithin 14 days of payment. Refund policy
SupportBy email or telephone. Contact details

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